Privacy Policy

Medicline doo respects your privacy and is committed to protecting your personal data in accordance with the laws of the Republic of Croatia and the General Data Protection Regulation (EU) 2016/679 (GDPR). This statement explains what data we collect, for what purposes, how we use it, and what rights you have as a user.

Data controller

The personal data processor is:

Medicline doo
Vinogradska 217, 31000 Osijek, Croatia
OIB: 00747792357
MB: 04334019
Year of establishment: 2015.
Registered at: Commercial Court in Osijek
Owner: Dalibor Majher

For contact and inquiries related to privacy, you can contact us via email or telephone available on this page. Customer service hours are: Mon – Fri
08:00 – 16:00.

Purposes and legal basis for processing

We process your personal data for the following purposes:

• To fulfill orders and deliver products
• To open and manage a user account
• To send you important information related to your order
• To send promotional messages and newsletters (if you have given consent)
• To monitor and analyze user behavior in order to improve the service
• To display personalized ads and remarketing campaigns
• To respond to your inquiries and requests
• To fulfill legal obligations (e.g. issuing invoices)
• To protect system security and prevent abuse

The legal basis depends on the specific activity: performance of a contract, legal obligation, legitimate interest or consent.

Types of personal data we collect

• First and last name
• E-mail address
• Shipping and/or billing address
• Phone number
• IP address and technical data about the device
• Order history and interactions
• User preferences and behavior on the site
• Payment data (processed by authorized service providers)

Use of cookies

We use cookies and similar technologies to:

• Necessary for the functioning of the website
• Visit and behavior analytics
• Saving user settings
• Remarketing and ad display

We ask for your consent for non-essential cookies. More information is available in the Cookie Policy.

User account

Users have the option of registering and managing their user account. We collect name, email address, password (encrypted), and data related to orders. You can close your account at any time by contacting us.

Services and data recipients

In order to provide you with quality service, we cooperate with reliable partners:

• Delivery services (e.g. GLS, DPD, HP Express)
• Payment processors (Stripe)
• Analytics (Google Analytics)
• Advertising and remarketing (Meta Pixel, Google Ads)
• Web hosting, infrastructure and email marketing (SiteGround)
• IT support and system maintenance

All processors have concluded data processing agreements in accordance with the GDPR.

Data transfer outside the EU

If personal data is transferred outside the European Union (e.g. to Google, Facebook, SiteGround servers), we ensure the lawfulness of the transfer through standard contractual clauses and other prescribed protection measures.

Data retention period

• Order data: up to 11 years (accounting regulation)
• User account: until closure + 1 year
• Newsletter subscriptions: until consent is revoked
• Technical data and cookies: up to 26 months
• Email communication: up to 6 months after the last interaction

Your rights

You have the right to:

• Access to your data
• Correction of incorrect data
• Deletion (“right to be forgotten”)
• Processing restriction
• Data portability
• Objection to processing
• Withdrawal of consent (if applicable)
• Filing a complaint with the supervisory authority (AZOP)

To exercise your rights, please contact us using the information provided above.

Data security

Medicline doo applies technical and organizational measures to protect personal data, including:

• SSL certificate and data transfer encryption
• Limited access to systems and databases
• Encrypted passwords
• Regular security testing and system updates
• Two-factor authentication (where applicable)

Changes to the statement

We reserve the right to change this statement. Any changes will be clearly marked on this page. We recommend that you periodically review this page to be informed of possible changes.