These terms and conditions regulate the rights and obligations between the user and Medicline doo regarding the use of our services and products.
Medicline doo (hereinafter: “Company”, “we”, “us”) is registered in Osijek, Croatia, under OIB: 00747792357, with registration number: 04334019. Our core business includes wholesale trade in pharmaceutical and medical products.
These terms and conditions (hereinafter referred to as the “Terms”) govern the rights and obligations between the Company and the users of our services and products. By using our services or purchasing products through our website, the user agrees to these Terms.
1. Subject of the Terms
These Terms apply to all services and products provided by the Company, including, but not limited to, the sale of medical products, the provision of information, and other services related to our business.
2. Registration and user account
For certain services or purchasing products through our website, users may be required to register and open a user account. The user is responsible for the accuracy and up-to-dateness of the data provided during registration. The user account is personal and cannot be transferred to third parties.
3. Prices and payment
The prices of all products and services are clearly displayed on our website and include VAT. The company reserves the right to change prices without prior notice. Payment can be made through a variety of methods, including credit cards, bank transfers and other methods that will be available on our website.
4. Orders and delivery
After the user places an order, the Company will confirm receipt of the order via e-mail. Product delivery is carried out in accordance with the delivery terms that will be specified when ordering. Delivery time depends on product availability and delivery address.
5. Returns and complaints
Users have the right to return products in accordance with the applicable legislation of the Republic of Croatia. For detailed information on return and complaint conditions, users are referred to our Return and Complaints Policy, which is available on our website.
6. Protection of personal data
The company is committed to protecting users’ personal data in accordance with applicable legislation, including the General Data Protection Regulation (GDPR). Detailed information on how personal data is processed can be found in our Privacy Policy, which is available on our website.
7. Cookies
Our website uses cookies to improve user experience. For more information about the types of cookies we use and how you can control them, please visit our Cookie Policy, which is available on our website.
8. User rights and obligations
Users undertake to use our services and products in accordance with applicable legislation, to respect intellectual property, and not to use our services for purposes that are illegal or harmful to the Company or third parties.
9. Limitation of liability
The Company is not liable for any damage that may arise from the use of our services or products, except in cases where the damage is caused by the Company’s intentional or grossly negligent conduct.
10. Changes to the Terms
The Company reserves the right to change these Terms at any time. All changes will be posted on our website, and users will be notified of significant changes via email or other appropriate channels.
11. Contact
For any questions or additional information, users can contact our customer service via e-mail: info@medicline.hr or phone: +385 31 625 302.
These Terms of Business apply from 01. August 2025
For additional information or specific questions, users are referred to our website or can contact us directly.
